SMART Help Desk

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SMART is an acronym for Secure Mobile Affordable Remote Technology. SMART Help Desk is a our basic service desk operation.  This service includes telephone and web-based support. SMART Help Desk has been uniquely designed to provide support of your information technology operations.      

The details associated with SMART Help Desk are as follows.

• Best-of-breed technology for quicker resolution of support requests
• Call/ticket quality assessment
• 150 second average speed to answer calls
• 2.5 hour average speed to reply to e-submissions
• Scalability – ramp up and down to address fluctuations in incident volumes
• Use of proven international methodologies and standards - Information Technology Infrastructure Library (ITIL) and Help Desk Institute (HDI)
• Customer satisfaction surveys
• Analysis and report capabilities
• Around the clock availability
• More depth in numbers of support personnel

-> Review rates for SMART Help Desk. Log a help desk request.