Scheduled Support

Protect Your Technology Investment With NPower's Scheduled Support!


What Is Scheduled Support?

NPower’s Scheduled Support program is designed to assist your organization with routine technology tasks to keep your system operating at its full capacity and help prevent problems from occurring. Examples of Scheduled Support activities include installation of software updates, backup testing, malware scans, checking the condition of power devices, verification of hard drive capacity on servers, review of log files and more.

Why should I consider a Scheduled Support service?

All networks require regular maintenance in order to perform efficiently and smoothly. By maintaining computers on a regular basis, and ensuring that all operating systems, program virus definitions and other security applications are kept up-to-date, many problems can be anticipated and eliminated. Not only does this help to control costs, but also allows your organization to gain efficiencies and start focusing more time on mission-related activities. 

What is the Frequency and cost of scheduled support visits?

The frequency and duration of the visits depend on your organization’s technical environment.  Scheduled Support is purchased in half hourly increments starting with a minimum of 3 hours. NPower can provide advice to help you select the best Scheduled Support plan for your organization. The cost for Scheduled Support services is only $65/hour, a considerable savings relative to most for-profit providers. An organization using just three hours of Scheduled Support services per month can realize more than $1,000 in annual savings versus comparable services from for-profit providers.

Who Receives scheduled support Services?

We are currently providing Scheduled Support services to 24 NPower members.  Read feedback from two of our SS clients below:

“The person who does our scheduled support is friendly, courteous, and efficient. He listens to our needs and concerns and is very thorough in explaining what needs to be done. He is also available via e-mail for consultation between visits, and has made extra visits when our tech needs warranted it.”
-- Rudy Mueller, Indiana-Kentucky Synod

”IASP has subscribed to Scheduled Support for several years now and our technology is very stable.  We appreciate not having to think about updates to our server and the security of having technology help a phone call away.  NPower Indiana has helped give us control over our network instead of it controlling us.” 
-- Beth Moore, Indiana Association for School Principals

Contact us!

Interested in signing up for Scheduled Support?  Please click here to submit an inquiry. You can also contact Rajinder Heir, Director of Consulting, with any additional questions: SS@npowerin.org or 317.396.2848, ext.12.